End Of Lease Cleaning

Yes, at Spruce Cleaning Services, we offer a bond back guarantee for all our end-of-tenancy cleaning services. This means that if any specific areas within our scope of work are missed during the initial cleaning, we will return to re-clean them free of charge within 72 hours.

Please note that while we are committed to ensuring your satisfaction and will extend the time period for re-cleaning, we cannot accept requests for re-cleaning more than 7 working days after the completion of the initial cleaning.

It's important to understand that refunds are not provided in place of our re-clean warranty. Our priority is to deliver high-quality cleaning services and ensure that you receive your full bond back with confidence.

At Spruce Cleaning Services, the cost of your end of lease clean is determined based on the size of your property, primarily the number of bedrooms and bathrooms.

Our pricing structure is as follows:

• $340 for a one-bedroom or studio apartment

• Prices increase incrementally based on the number of bedrooms and bathrooms in your home.

Please note that there are additional charges for extra services that are not included in the standard scope of our bond clean. These services may include carpet steam cleaning, outside windows, extra balconies, full wall washing, and extra blinds.

If your property requires a more thorough cleaning, we reserve the right to charge extra. However, any additional charges will be communicated to you before we commence cleaning.

All prices mentioned are inclusive of GST and our bond back guarantee, ensuring that you receive high-quality service and peace of mind throughout the cleaning process. For an accurate quote tailored to your specific needs, please contact us directly.

Yes, our quote is final. With nearly 50,000 Sydney homes cleaned, we consider ourselves experts in providing accurate quotes. The price we provide is the final price, unless your end of lease cleaning requires additional attention due to extreme soiling.

If you're booking multiple properties, we're happy to offer a discount. Feel free to contact us by phone or via email to discuss pricing further. We're committed to transparency and providing our customers with the best possible service at competitive rates.

Upon booking your cleaning service with us, we kindly ask for your assistance in ensuring that parking is accessible for our cleaning teams, especially in suburbs with limited parking such as Sydney's CBD, North Sydney, Surry Hills, Chippendale, Ultimo, Glebe, Kings Cross, and Redfern.

In areas where parking is scarce, it can be challenging for our cleaning teams to find suitable parking spots. Since our teams come fully equipped with cleaning supplies and equipment, it's not feasible for them to walk long distances to access your home.

Therefore, we request that parking arrangements be made in advance. If parking needs to be paid for, we will add this cost to your booking. Rest assured, any additional parking fees will be confirmed with you prior to our arrival.

Your cooperation in ensuring convenient parking for our cleaning teams is greatly appreciated and helps us deliver efficient and high-quality cleaning services to you. Thank you for your understanding and assistance.

No, you are not required to be home during the service. We understand that you have other commitments and may not be available to be present during the cleaning.

All we require is a way to access the property. If your agent or a trusted individual is nearby, our teams are more than happy to arrange key pickup, let themselves in, and complete the work. Your convenience is our priority, and we strive to accommodate your schedule and preferences to ensure a seamless cleaning experience.

Rest assured that our cleaning teams are professional, trustworthy, and experienced, and you can rely on us to handle your property with care and diligence in your absence. If you have any specific instructions or preferences regarding access to the property, please let us know, and we will do our best to accommodate them.

Yes, we do have some service exclusions. Typically, we do not provide the following services:

• Gardening.

• Extensive mould removal.

• Patching or fixing of damaged walls.

• Thorough ceiling cleaning.

• Fixing and cleaning inside of light fittings.

• Cleaning of chandeliers or other delicate fixtures that are easy to damage.

• Changing of light bulbs.

• Damaged carpet restoration.

• Repairing damaged grout or turning excessively dark grout white.

• Repairing damaged stone countertops or removing blemishes caused by improper use of chemicals.

• Commercial cleaning of heavily soiled kitchen appliances such as stoves, large range hoods, and ventilation systems.

Please note that while we strive to provide comprehensive cleaning services, there are certain tasks that fall outside our scope of work due to their specialized nature or potential risk of damage. If you have any specific concerns or requirements, feel free to discuss them with us, and we'll do our best to accommodate your needs.

Yes, we are insured. Here are the relevant insurance policies related to our cleaning company:

• Public Liability Insurance: This policy provides coverage for any third-party claims of property damage or bodily injury caused by our cleaning services.

• Workers' Compensation Insurance: This policy ensures that our employees are covered in case of work-related injuries or illnesses.

• Professional Indemnity Insurance: This policy protects us against claims of professional negligence or errors made in the course of providing our cleaning services.

• Property Insurance: This policy covers any damage to our equipment or tools while they are being used on your property.

• Vehicle Insurance: This policy provides coverage for our company vehicles used for transportation to and from cleaning appointments.

These insurance policies ensure that we are adequately protected and that our customers have peace of mind when using our cleaning services. If you have any further questions about our insurance coverage, please don't hesitate to ask.

For end of lease cleaning, our standard team consists of 2 people. However, there may be instances where an additional team member is required based on the size of your property or specific cleaning needs.

We will communicate with you prior to your scheduled cleaning appointment to confirm the number of cleaning professionals who will be arriving at your home. Rest assured, our goal is to ensure that your cleaning needs are met efficiently and effectively with the appropriate team size. If you have any preferences or concerns regarding the number of cleaning professionals, please feel free to discuss them with us, and we will do our best to accommodate your request.

Yes, at Spruce Cleaning Services, our cleaning teams are highly professional and experienced. We take pride in maintaining one of the lowest cleaner attrition rates in the industry. On average, our cleaners stay with us for over 3 years and have completed the cleaning of over 1,000 homes.

Moreover, we have specialist bond cleaning teams dedicated specifically to end of lease cleans. These teams are trained and equipped to handle the unique requirements of bond cleaning to ensure that the property is left in pristine condition and meets the standards required for the return of your bond.

You can trust that our cleaning teams are reliable, efficient, and committed to delivering exceptional cleaning results with every service. If you have any specific preferences or requirements, please let us know, and we will ensure that they are met to your satisfaction.

Generally, our end of lease cleaning checklist should be comprehensive enough to meet the requirements of most agents. However, some agents may request additional cleaning services to ensure the return of your rental bond. These services may include:

• Outside window cleaning

• Carpet steam cleaning

• Extensive wall washing

• Balcony cleaning or pressure washing

• Cleaning of fly screens

• Floor to ceiling window cleaning

• Mattress cleaning

Please note that these services are not included in our standard move-out clean and will incur an additional cost. If your agent requires any of these additional services, they can be added to your booking at the time of scheduling.

Additionally, if the walls of the residence are excessively stained, spot wall cleaning may not be sufficient, and full wall washing may be required at an additional price.

It's important to communicate any specific requirements or requests from your agent to us so that we can ensure our end of tenancy cleaning service meets their standards and helps you secure the return of your bond.

At Spruce Cleaning Services, we strive to deliver the highest quality end of lease cleaning services. In order for our cleaners to effectively clean your property, it is preferred that the property be empty of furniture and other removable fixtures. This allows our team to thoroughly clean walls, floors, and other surfaces without any hindrances.

Additionally, we require access to power and running water to carry out our cleaning services efficiently.

If for any reason you anticipate that the property will still have furniture or if there are any concerns about access to power and water, please inform us in advance via phone or email. We will be more than happy to discuss alternative arrangements and accommodate your needs to the best of our ability.

Our goal is to ensure that your end of lease cleaning experience is smooth, hassle-free, and meets your expectations. Thank you for your understanding and cooperation.

Yes, absolutely! We understand that different agents may have specific requirements outlined in their checklist for end of lease cleaning. At Spruce Cleaning Services, we are flexible and adaptable to accommodate your agent's checklist.

If your agent's checklist includes tasks that are outside of our standard scope of work, we can certainly discuss and amend the service provisions to meet your needs. However, please note that additional tasks may incur an extra cost.

Our priority is to ensure that the end of lease cleaning meets your agent's requirements and helps you secure the return of your bond. Please provide us with your agent's checklist, and we will work together to tailor our cleaning service accordingly.

Thank you for considering Spruce Cleaning Services for your end of lease cleaning needs. We look forward to assisting you!

I'm sorry, but we do not offer partial end of lease cleaning services. The reason for this is that real estate agents typically conduct thorough inspections to ensure that the property meets the required standards before releasing your bond. A partially completed end of lease clean is unlikely to meet their expectations and may result in difficulties in obtaining your bond back.

Our goal is to ensure that your property is cleaned to the highest standards and meets the requirements of your agent or landlord. Therefore, we recommend opting for a comprehensive end of lease cleaning service to ensure that all areas of the property are thoroughly cleaned and ready for inspection.

If you have any specific concerns or requirements regarding the cleaning of certain areas or items in your property, please let us know, and we will do our best to accommodate your needs within the scope of our end of lease cleaning service.

Thank you for considering Spruce Cleaning Services for your cleaning needs. We're here to assist you in any way we can.

We typically require 24 hours' notice prior to confirming your booking for end of lease cleaning services. However, we also offer same-day end of lease cleaning services, subject to availability. If you require a last-minute cleaning service, please feel free to call us on the day to check if we are able to accommodate your request.

Our team will do our best to accommodate your scheduling needs and ensure that your end of lease cleaning is completed promptly and efficiently. Thank you for considering Spruce Cleaning Services for your cleaning requirements. We look forward to serving you!

Certainly! Once your cleaning service is booked with Spruce Cleaning Services, we will place a hold on your card prior to the service being rendered. After the service is completed and we have confirmed your satisfaction, we will finalize the charge and promptly send you an instant receipt.

If you require a receipt to show your landlord or property manager, simply send us an email with their contact information, and we will be happy to provide a copy of the receipt directly to them. Your satisfaction and convenience are our priorities, and we are here to assist you every step of the way.

Thank you for choosing Spruce Cleaning Services. We appreciate your business and look forward to serving you!

If you reside in Sydney, rest assured that we provide services in your suburb.

Our service coverage extends throughout most of Sydney. However, there are some limitations: we do not service suburbs beyond Emu Plains in the West, Campbelltown in the South West, Heathcote in the South, or Berowra in the North.

If your suburb falls within the metropolitan areas mentioned above, we are fully equipped to provide our cleaning services to you.

If you're uncertain about whether we cover your suburb or have any other inquiries, feel free to contact us at 0432 026 340. We're here to assist you!

End of lease cleaning requires careful coordination and preparation to ensure a successful outcome. While we handle the cleaning process with expertise, there are a few things we need from you to facilitate the smooth completion of the service:

• Access: We require someone to provide access to the property, whether it's through key pick-up, arrangement with a friend or relative, or leaving keys in a designated location. Please specify how we will gain access when booking the service.

• Parking: In areas with limited parking such as North Sydney, Sydney's CBD, Bondi, and Parramatta's CBD, we may need assistance in providing parking. If parking is challenging, we can utilize a parking garage at an additional expense, which will be communicated to you upon booking.

• Furniture Removal: To ensure the best cleaning results and assist in your rental bond return, the property should be free of furniture. If you require a fully furnished end of tenancy clean, please contact us before booking.

• Running Water and Electricity: Our cleaning services require access to running water and electricity. This is necessary for using cleaning equipment and ensuring thorough cleaning. If there is no power at the property, we may need to reschedule at an additional cost.

• No Tradesmen Present: Our end of lease cleaning cannot be completed if tradesmen are working simultaneously in the property. If there are painters, plumbers, or other tradesmen scheduled, please arrange the cleaning service before or after their work to avoid conflicts.

We understand the importance of adhering to these requirements to deliver exceptional service and uphold our reputation. Unexpected delays or cancellations due to these factors may result in inconvenience and loss of income for our team, which is why we may charge a cancellation fee under certain circumstances.

Thank you for your cooperation and understanding. We're committed to providing you with a hassle-free end of lease cleaning experience.

Our spot wall cleaning service is designed to address specific high-touch areas such as light switches and power points, rather than extensive scuff marks or dirt on all walls. While it helps touch up minor spots and marks, it may not be suitable for addressing all dirty spots, particularly if there are numerous scuff marks throughout the property.

For more comprehensive cleaning of walls with extensive scuff marks or dirt, we recommend booking our full wall washing service. This service ensures that all walls are thoroughly cleaned, helping you meet the expectations of your real estate agent and increase the likelihood of receiving your bond back.

It's essential to consider the condition of your walls and the requirements of your end of lease agreement when deciding on the appropriate cleaning service. If you're unsure which service is suitable for your needs, feel free to contact us for guidance and assistance.

Thank you for considering Spruce Cleaning Services. We're here to help you achieve a successful end of lease cleaning outcome.

If your house has just undergone renovation or if there is a significant amount of builder/construction dust present, we recommend booking our post-renovation cleaning service instead of an end of lease clean.

Post-renovation cleaning requires specialized equipment, techniques, and cleaning products to effectively remove construction dust and debris, as well as to address any specific cleaning needs resulting from the renovation process.

If, upon accessing the property, we find that the service booked does not align with the cleaning requirements, we reserve the right to cancel the booking and recommend the appropriate service to ensure your satisfaction and the best cleaning outcome.

Thank you for your understanding. If you have any questions or need further assistance, please don't hesitate to contact us.

I'm sorry, but our end of lease cleaning service does not include the repair or removal of scratch marks from hardwood floors. We focus primarily on thorough cleaning tasks to ensure the property meets the standards required for the end of your lease.

If you require assistance with repairing scratch marks or restoring your hardwood floors, we recommend contacting a professional flooring specialist or a handyman who specializes in floor repairs. They will have the expertise and equipment necessary to assess the damage and recommend appropriate solutions to restore the appearance of your floors.

Thank you for considering Spruce Cleaning Services. If you have any further questions or need assistance with any other cleaning tasks, please feel free to let us know. We're here to help!

Yes, in most cases, tenants are responsible for conducting end of tenancy cleaning before they move out of a rental property. It's typically a requirement outlined in the lease agreement or rental contract signed between the tenant and the landlord or property management company.

The purpose of end of tenancy cleaning is to ensure that the property is returned to the landlord or property owner in the same condition as it was at the beginning of the tenancy, with the exception of normal wear and tear. This includes cleaning all areas of the property, such as floors, walls, windows, appliances, and fixtures, to ensure they are clean and well-maintained.

Failure to perform adequate end of tenancy cleaning may result in deductions from the tenant's security deposit or bond to cover the costs of cleaning and repairing any damages beyond normal wear and tear.

It's essential for tenants to review their lease agreement or rental contract to understand their responsibilities regarding end of tenancy cleaning and to ensure compliance with the terms outlined therein.

If you have any specific questions or need further assistance regarding end of tenancy cleaning, please feel free to reach out. We're here to help!