Regular Cleaning

A regular clean is a maintenance cleaning service designed for clients who require their homes to be kept tidy and clean on a recurring basis, typically scheduled weekly, fortnightly, or monthly. This type of cleaning involves performing basic cleaning tasks to maintain the cleanliness and orderliness of the home, ensuring that it remains a comfortable and pleasant living environment for the occupants. 

Absolutely! At Spruce Cleaning Services, we prioritize consistency and reliability. Our cleaners have an average tenure of over 3 years, ensuring stability and familiarity with your cleaning preferences and needs. We make every effort to assign the same cleaning team for your weekly, fortnightly, or monthly bookings. However, if your regular cleaning team is unavailable for any reason, we will notify you in advance and make suitable arrangements to ensure continuity in service. Your satisfaction and peace of mind are our priorities at Spruce Cleaning Services. 

For regular and maintenance cleans, we typically estimate the cleaning time based on the number of bedrooms in your house. As a general guideline, it takes approximately 1 labor hour per bedroom. Therefore, if you have a 3-bedroom house, the cleaning process may take around one and a half to 2 hours to complete. However, please note that the actual duration can vary depending on factors such as the size of the rooms, the specific cleaning tasks required, and any additional services requested. Our goal is to provide efficient and thorough cleaning services tailored to your needs, ensuring your home is clean and tidy to your satisfaction. 

Yes, we are insured. As a professional cleaning services business, we maintain several relevant insurance policies to ensure the safety and protection of our clients and employees. These policies include:

• Public Liability Insurance: Covers any accidental damage or injury to third parties or their property during our cleaning services.

• Workers' Compensation Insurance: Provides coverage for our employees in case of work-related injuries or illnesses.

• Professional Indemnity Insurance: Protects against claims of professional negligence or errors made during our cleaning services.

• Property Damage Insurance: Covers accidental damage to your property caused by our cleaning activities.

• Business Interruption Insurance: Helps mitigate financial losses in case our business operations are disrupted due to unforeseen circumstances.

By maintaining these insurance policies, we strive to provide peace of mind to our clients and ensure that they are fully protected throughout the cleaning process.

Our standard cleaning team consists of 2 people. In certain cases, an additional team member may accompany them as needed. However, for smaller jobs such as studio apartments, one-bedroom residences, or touch-up tasks, we typically send a single person. We will inform you beforehand if the cleaning requires a single team member. Rest assured, regardless of the team size, we are committed to providing efficient and thorough cleaning services to meet your needs and exceed your expectations. 

Yes, our cleaning teams at Spruce Cleaning Services are highly professional. We pride ourselves on maintaining one of the lowest cleaner attrition rates in the industry. On average, our cleaners stay with us for over 3 years, demonstrating their dedication and commitment to providing excellent service. Furthermore, they have extensive experience, having completed the cleaning of over 1000 homes. You can trust that our cleaning teams are reliable, skilled, and experienced professionals who will ensure your satisfaction with every cleaning service. 

At Spruce Cleaning Services, we take pride in being a highly rated cleaning service trusted by thousands of customers in and around the Sydney metropolitan region. Our commitment to industry-leading customer service is underscored by our 300% satisfaction guarantee.

Here's how it works: If for any reason you are dissatisfied with our service, simply reach out to us via email or phone within 48 hours of the service being rendered. We will promptly return within 72 hours to rectify any missed areas to your satisfaction.

If, after the reclean is completed, you're still not happy, we offer a full refund of your money or apply a credit to your account. Your happiness and satisfaction are our top priorities at Spruce Cleaning Services, and we are dedicated to ensuring that you are completely satisfied with every cleaning service we provide.

Certainly! At Spruce Cleaning Services, we value our clients' preferences and strive to accommodate your requests to ensure your satisfaction. If you have a specific cleaner in mind, perhaps recommended by someone you trust, we can adjust their schedule to ensure they are available to clean your home. Your peace of mind and confidence in our service are important to us, and we're happy to make arrangements to match you with a cleaner who meets your expectations. Please let us know your preference, and we'll do our best to accommodate your request. 

At Spruce Cleaning Services, our top priority is the safety and well-being of our cleaning crew. Therefore, we avoid cleaning items that pose a high risk of breakage or present a biohazard to our team. Here are some examples of items or areas we typically do not clean:

• Toys or delicate trinkets

• Ceilings

• Chandeliers

• Human or animal waste

• Extensive dishwashing

By avoiding these items or areas, we ensure a safe and efficient cleaning process for our team while still providing exceptional service to our clients. If you have any specific concerns or requests regarding what we clean, please don't hesitate to let us know, and we'll do our best to accommodate your needs. Your satisfaction and safety are our utmost priorities at Spruce Cleaning Services.

Unfortunately, at this time, we do not offer regular one-hour cleaning services.

Through extensive staff surveys, we have learned that our cleaning teams prefer not to travel long distances for one-hour appointments. As a result, we have made the decision to discontinue regular one-hour cleaning services.

Our minimum booking for regular hourly service is 90 minutes.

If you have any questions or concerns regarding this policy, please feel free to contact our helpful office staff via email or telephone. We are here to assist you in any way we can.

No, you will not be locked into a contract with our regular cleaning services. We believe in flexibility and transparency, which is why we offer contract-free cleaning services. You have the freedom to cancel or reschedule your appointments at any time, without any obligations or penalties. We strive to make the cleaning process as convenient and hassle-free as possible for our clients. If you have any questions or concerns, please don't hesitate to reach out to us. Your satisfaction and peace of mind are our top priorities.