Deep Cleaning Service

A deep clean is a thorough and comprehensive cleaning service designed for first-time customers or those who haven't had their home professionally cleaned in the last three months. Unlike regular maintenance cleaning, a deep clean goes beyond surface-level cleaning to address built-up dirt, grime, and bacteria in hard-to-reach areas. It typically involves cleaning tasks such as scrubbing baseboards, cleaning behind appliances, dusting light fixtures, and deep cleaning carpets and upholstery.

For a detailed list of the additional tasks included in our deep cleaning service, please visit our Services page.

Booking a cleaning service with us is quick and easy. Simply click on the "Book Now" button, enter your relevant details, and within 60 seconds, you're on your way to having a spick and span household. Once you've submitted your booking, we'll reply on the same business day to confirm the appointment and arrival time.

Alternatively, you can also give us a call at 0432 026 340 to schedule your cleaning service over the phone. We're here to make the booking process as convenient as possible for you, so you can enjoy a clean and tidy home with minimal hassle.

The duration of the cleaning process depends on the condition and size of your home. As a baseline, you can estimate the cleaning time by considering the number of bedrooms you have and converting that into hours. For example, if you have 3 bedrooms, you can expect the cleaning to take approximately 3 hours.

Please note that this is a rough estimate and actual cleaning times may vary based on factors such as the level of clutter, the presence of additional rooms (e.g., bathrooms, kitchen, living areas), and any specific cleaning tasks requested.

If you'd like a more accurate estimate or have any specific requirements, feel free to contact us, and we'll be happy to discuss your needs and provide a tailored cleaning plan.

Yes, we have several policies to ensure the safety, satisfaction, and protection of our clients and employees. These policies include:

• Public Liability Insurance: Provides coverage for accidental damage or injury to third parties or their property during our cleaning services.

• Workers' Compensation Insurance: Offers coverage for our employees in case of work-related injuries or illnesses.

• Professional Indemnity Insurance: Protects against claims of professional negligence or errors made during our cleaning services.

• Property Damage Insurance: Covers accidental damage to your property caused by our cleaning activities.

• Business Interruption Insurance: Helps mitigate financial losses in case our business operations are disrupted due to unforeseen circumstances.

By maintaining these policies, we aim to provide peace of mind to our clients and ensure that they are fully protected throughout the cleaning process. If you have any further questions or require additional information about our policies, please don't hesitate to contact us.

Our standard cleaning team consists of 2 people. Occasionally, an additional team member may accompany them when necessary. However, for smaller jobs such as studio apartments, one-bedroom residences, or touch-up tasks, we typically send a single person. We will inform you beforehand if the cleaning requires a single team member.

Rest assured, regardless of the team size, we are committed to providing efficient and thorough cleaning services to meet your needs and exceed your expectations. If you have any specific preferences or concerns regarding the team size, please feel free to let us know, and we will do our best to accommodate your requests.

Yes, our cleaning teams at Spruce Cleaning Services are highly professional and experienced. We take pride in maintaining a team of dedicated cleaners who are committed to delivering exceptional service to our clients.

We strive to provide a stable and reliable work environment for our cleaning teams, resulting in one of the lowest attrition rates in the industry. On average, our cleaners stay with us for over three years, demonstrating their loyalty and dedication to their profession. Many of our cleaners have extensive experience and have completed the cleaning of numerous homes, ensuring that they have the expertise to handle any cleaning task efficiently and effectively.

You can trust that our cleaning teams are not only professional but also experienced and skilled in providing top-quality cleaning services. Your satisfaction and peace of mind are our top priorities, and we are committed to exceeding your expectations with every cleaning appointment.

At Spruce Cleaning Services, we stand behind the quality of our work with our unparalleled 100% satisfaction guarantee. As a highly rated cleaning service trusted by thousands of customers in and around the Sydney metropolitan region, we are committed to delivering industry-shaking customer service that exceeds your expectations.

Here's how our 100% satisfaction guarantee works:

• Prompt Resolution: If for any reason you are unsatisfied with the service provided, simply reach out to us via email or phone within 48 hours of the cleaning appointment. We will promptly address your concerns and schedule a return visit within 72 hours to rectify any missed areas or address any issues.

• Complete Satisfaction: Your satisfaction is our priority. If, after the return visit, you are still unhappy with the results, we will go above and beyond to make it right. We offer the option of either a full refund of your payment or applying a credit to your account for future services.

With Spruce Cleaning Services, your satisfaction is guaranteed, and we are dedicated to ensuring that your home is cleaned to your utmost satisfaction. Experience the difference with our 100% satisfaction guarantee – because your happiness is our success.

Unfortunately, a deep clean cannot be substituted for a move-in/move-out clean.

If we arrive at the property and find it empty, we will proceed with the move-in/move-out cleaning service and charge accordingly.

We prioritize providing the best cleaning service to all our clients and do not want to compromise on quality by performing the incorrect service.

Our deep cleaning service is tailored for fully furnished residences. For empty house cleaning services, such as bond or move-in cleaning, we employ specialized teams to ensure thorough cleaning and adherence to specific requirements.

In our standard deep cleaning service, the following services are not included:

• Cleaning of ceilings.

• Cleaning of inside and outside windows.

• Carpet steam cleaning.

• Cleaning of ceiling and ceiling cornices.

• Cleaning of light fixtures.

• Blind cleaning.

• Gardening.

However, these additional services can be made available for an additional fee. If you wish to include any of these services in your deep cleaning appointment, please let us know, and we will be happy to provide you with a customized quote. Should you have any questions or require further clarification, please don't hesitate to contact us via phone or email. We are here to assist you and address any concerns you may have.